Inquiries by Phone

  • Questions about products, requests for materials
  • Technical questions
  • For repair and maintenance support, etc.
  • *When accepting repairs, we may ask you for the model number and serial number of the product.

Business hours (JST) 9: 45 A.M. - 5: 45 P.M.
Excluding Saturdays, Sundays, national holidays, and our holidays.

Inquiries by E-mail

    Corporate name *Required

    *Please fill in your personal name, if you are not affiliated with an organization.

    Department name

    Job Title


    E-mail address*Required

    Phone number*Required


    Inquiry content or requested material name*Required

    Manufacturer/product name or system name in question

    The personal information will be handled subject to Japanese laws.
    Please fill in the requests for any further considerations about the personal information based on your country's laws, if any.

    Privacy Policy

      TOTSU INTERNATIONAL CO., LTD. is committed to handling the personal information of its customers obtained through the Internet and other communication systems with the utmost care and in accordance with Japanese laws and regulations concerning the protection of personal information.
    • 1. Acquisition of personal information

      When acquiring personal information, we will clearly state the purpose of use, and acquire the information only to the extent necessary and by lawful means.

    • 2. Purpose of use of personal information

      We use personal information provided by customers for the following purposes

      1.To respond to inquiries about our products

      2.To provide information on our products

      3.To provide information on exhibitions, etc.

    • 3. Provision and disclosure of personal information to third parties

      Unless there are special circumstances, we will not provide your personal information to any third party other than our contractors (including business partners in various countries) without your consent.

    • 4. Management of personal information by contractors

      When we share personal information with third parties for business, we oblige them to handle the information appropriately to ensure that there will be no leakage.

    • 5. Disclosure, correction, and deletion of personal information

      When we receive a request from an individual to disclose, correct, delete, or discontinue the use of his/her personal information, we will promptly take the necessary measures.

    • 6. Compliance with laws and regulations

      We will comply with Japanese laws, regulations, and guidelines related to personal information, and fulfill our social responsibility as a company.

    • 7. Improvement and maintenance of personal information protection management

      We will ensure that all our employees (including full-time, temporary, contract, and part-time employees) and contractors handling personal information are fully aware of our personal information protection management practices and will improve and maintain them in a timely and appropriate manner.

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